Security Guards Could Provide Crowd Control For Hotel Clients

Property managers with safety concerns may wish to hire a security guard. A security guard could rush into action when someone on the premises becomes belligerent or attempts to steal. Local malls may already have a decent number of security guards working at the location. At a hotel, the lobby may find several people walking in and out of the street. Gift shops, restaurants, and other businesses occupying the first floor could make entry easier. Unfortunately, an unruly group could enter, which creates complex problems. If such concerns arise, then the property manager could speak with the security firm to address the issue. A professional security firm should be able to provide the necessary solutions.

Contact the Firm Right Away

If the hotel already has a contract in place with the security firm, it may be worthwhile to contact the firm's management to discuss matters. Assuming that the team currently in place can handle crowd control, flash mobs, and the like might be premature. Contact the firm without delays to confirm that adequate security exists. Addressing the situation could involve:

• Hiring Those with Specialized Experience: Security firms often hire ex-military and police officers, and such persons could possess specialized experience. Does the person currently working at the hotel have experience dealing with crowds on a routine basis? If not, then perhaps switching him/her with a security guard who does seem prudent.
• Asking About Any Past, Present, or Future Training: Is dealing with crowds part of the security guard's training? Will such training, be it new or updated, take place in the future? Circumstances change, and the changes may require addressing in new training workshops. Sometimes, attendees may benefit from a "refresher course." Clients could learn if new training looms and, if nothing is scheduled at present, the client might such training.
• Bringing the Client into the Process: Property managers, hotel staff, and other non-security personnel won't directly deal with any safety threats. Doing so could prove dangerous. That said, there may be proper actions non-security personnel could and should take. The security firm could provide training to the clients, and the information might help them learn what to do during a difficult situation.

Property managers might wish to be more forward-thinking when it comes to hotel security. Circumstances could change, leading to unexpected problems with crowds. Think of the impact wildfires have on the west coast. Evacuations may lead to panic. So, taking steps to be prepared may prove valuable. 

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